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Course Description

This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.

Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Course Image BSB40120 (CIV Bus) Term 1 | BSBHRM413 - Support the learning and development of teams and individuals

BSB40120 (CIV Bus) Term 1 | BSBHRM413 - Support the learning and development of teams and individuals

This unit describes the skills and knowledge required to determine individual and team development needs and to facilitate the development of the workgroup.

Course Image BSB40120 (CIV Bus) Term 1 | BSBPEF501 - Manage personal and professional development

BSB40120 (CIV Bus) Term 1 | BSBPEF501 - Manage personal and professional development

This unit describes the skills and knowledge required to implement systems and process that support the personal and professional development of self and others. It applies to individuals working in …

Course Image BSB40120 (CIV Bus) Term 1 | BSBCRT411 - Apply critical thinking to work practices

BSB40120 (CIV Bus) Term 1 | BSBCRT411 - Apply critical thinking to work practices

This unit describes the skills and knowledge required to use advanced-level critical thinking skills in a workplace context. This includes using methods of analysis, synthesis and evaluation.

Course Image BSB40120 (CIV Bus) Term 2 | BSBSTR401 - Promote innovation in team environments

BSB40120 (CIV Bus) Term 2 | BSBSTR401 - Promote innovation in team environments

This unit describes the skills and knowledge required to identify and implement ways of promoting innovation within team environments in the workplace.

Course Image BSB40120 (CIV Bus) Term 2 | BSBLDR411 - Demonstrate leadership in the workplace

BSB40120 (CIV Bus) Term 2 | BSBLDR411 - Demonstrate leadership in the workplace

This unit describes the skills and knowledge required to lead teams and individuals by modelling high standards of conduct to reflect the organisation’s standards and values.

Course Image BSB40120 (CIV Bus) Term 2 | BSBTWK401 - Build and maintain business relationships

BSB40120 (CIV Bus) Term 2 | BSBTWK401 - Build and maintain business relationships

This unit describes the skills and knowledge required to establish, develop and maintain effective work relationships and networks through relationship building and negotiation skills required by wor…

Course Image BSB40120 (CIV BUS) Term 3 | BSBPEF401 - Manage Personal Health and Wellbeing

BSB40120 (CIV BUS) Term 3 | BSBPEF401 - Manage Personal Health and Wellbeing

This unit describes the skills and knowledge required to identify signs and sources of strain on personal health and wellbeing (both physical and mental) within job roles and according to key perform…

Course Image BSB40120 (CIV Bus) Term 3 | BSBWRT411 - Write complex documents

BSB40120 (CIV Bus) Term 3 | BSBWRT411 - Write complex documents

This unit describes the skills and knowledge required to plan, draft and finalise complex documents. The unit applies to individuals who work in a range of business environments and are skilled in th…

Course Image BSB40120 (CIV Bus) Term 3 | BSBPEF402 - Develop personal work priorities

BSB40120 (CIV Bus) Term 3 | BSBPEF402 - Develop personal work priorities

This unit describes the skills and knowledge required to plan and prioritise own work tasks. It also addresses the skills and knowledge to monitor and obtain feedback on personal work performance.

Course Image BSB40120 (CIV Bus) Term 4 | BSBWHS411 - Implement and monitor WHS policies, procedures and programs

BSB40120 (CIV Bus) Term 4 | BSBWHS411 - Implement and monitor WHS policies, procedures and programs

This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to m…

Course Image BSB40120 (CIV Bus) Term 4 | BSBXCM401 - Apply communication strategies in the workplace

BSB40120 (CIV Bus) Term 4 | BSBXCM401 - Apply communication strategies in the workplace

This unit describes the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry.

Course Image BSB40120 (CIV Bus) Term 4 | BSBTEC404 - Use digital technologies to collaborate in a work environment

BSB40120 (CIV Bus) Term 4 | BSBTEC404 - Use digital technologies to collaborate in a work environment

This unit describes the skills and knowledge required to understand the fundamentals of using digital technologies to collaborate in a workplace context, including working as part of a remote team. I…